'is Copa Air out of their minds?' Travel  

is Copa Air out of their minds?

Edward from Miami -

I made a reservation (actually bought a ticket) from Copa Air and had a simple question. Rather than waiting on hold, I figured it would be quick and simple to use their customer service page.

That wasn't too bad, but rather than giving you a decent size box, they give you about 1 line by 40 characters to type in, though allow a longer message.

I was shocked after I submitted the message:

Our Customer Care Department has a standard time of response to complaints of 10 labor days for Elite OnePass, Business Class, and Corporate Customers; and up to 25 labor days for Coach Class and Non Elite customers.

25 business days!?!?!?! I will have completed my trip long before they will ever answer me. Instead I have to be punished by waiting on hold and listening to elevator music.

I guess next time I will consider a different carriers.

No trackbacks.

Reply #1 rowena105 from Hogstown, The Universe -

Good Grief.... 25 days to wait for a simple answer? Hopefully you had a hands free phone and could go about your work while waiting for the "elevator music" to end.

That's disgusting, although they say in the southern hemisphere everything goes at a slower pace and we northerners are just not used to it.

I guess they are right.

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