Ronny Bartsch
44536 Lόnen
An der Lune 24
Germany
Tel: 0049 2306 928242
Email: ronnybar@yahoo.com
February 15, 2006
Attention: Human Resources
Dear Sir or Madam,
I saw your advertisement for the Lodge Manager Oppourtunitie
Online , and wish to apply with interest and enthusiasm for a position.
Please note I am permanent Canadian Resident and EU Passport holder(nativ German).
My background in tourism hospitality and resort/Lodge management includes working in East Africa, Central America, North America and Europe. I have a variety of skills that can be adapted to many tasks, as well as Spanish, English, and German languages.
Providing quality customer service for international guests has been my focus for the past 9 years.Working with tourists and colleagues of different ages,cultures and religions, has given me an understanding of the diverse expectations of travelers. My knowledge of local activities and appreciation for each culture ensured that visitors had safe, enjoyable, and unique stays.
Previous jobs range from hotel and restaurant management, daily accounting, incoming and outgoing payments, general administrative work, wage and salary calculation, cash desk, to tour guiding, to being MaitreD in a top ten Italian restaurant, to supervising and training a research team and leading tours on a seawater farm in east Africa. Food and Beverage services were a large part of this work,andit also included domestic and international marketing.
Typical responsibilities included all daily operations of running a resort, which ranged from administrative duties, to training and supervising multi-cultural staff, to organizing logistics of activities and accommodations, leading tours, the transfer of guests to and from the resort, purchasing of supplies, and organizing community events.
I have the knowledge the experience and the drive to succeed in this position and feel I would be a positive assistant. I am able to work independently and as a team player with a positive focus.If my qualifications and skills are of interest to your business, I would be happy to share more information. Welcome you to contact my references that are available upon request to research my commitments and work ethnic.
Best Regards Ronny Bartsch
Ronny Bartsch
44532 Luenen ,An der Lune 24, Germany
Tel:00 49 2306 928242 Fax: 00 49 2306 206015
E-mail : ronnybar@yahoo.com
SUMMARY OF QUALIFICATIONS
Over 9 years customer service experience, and 8 years hospitality experience.
5 years in restaurant management, and Maitre D at top ten Italian restaurant.
Business and Management Diploma, German College Degree, First Aid, CPR, Certified SCUBA diver.
Guided National Geographic, Natural History, and other filmmakers through rainforests.
BC Drivers License and EU Driver License
English, German and Spanish languages.
EMPLOYMENT HISTORY
Viva Wyndham Maya Resort / **** Star Resort, 400 Rooms
Chief of Sports / Mexico 02/04-08/05
Co-ordination of all sports activities in the resort, weekly 1500 Visitors in the sports department
Sailing, Windsurfing, Kayak, Tennis, Archery, Gym etc.
Responsible for windsurf lesson, catamaran lesson and tournaments for all sections
Staff management up to 22 Staff members
Responsible for all necessiyies for sports department and ocean rescue
Weekly catamaran und wind surf lesson for the junior club
Once a week sailing with the kids club or beach activities depend on weather conditions
Weekly tennis and archery activities for kids and junior club
Weekly Archery tournaments for kids and junior club
Daily water gym and water aerobic (two swimming pools)
Weekly tennis tournaments for adults between different hotels
Weekly different beach tournaments for adults (kayaking, sailing, swimming, running, triathlon etc.)
Translated between English, Spanish, and German speaking guests
Translated guidelines for costumer service
www.vivaresort.com
West Coast Wilderness Lodge **** Star, BC, Canada 06/02-09/03
Resort Manager/ General management
Managed lodge, restaurant and activity program for guests: duties included guest relations, staff supervision, domestic and international marketing
Staff management up to 15 Staff members for 75 Guest
Activity program for kids and adults, Ocean or lake Kayaking, Mountenbiking, Rock climbing, Ropes course, sunset boot tours etc.
Weekly Helicopter tours and overnight Kayak trips.
Special request Tours: Helicopter hiking and Helicopter fishing, Floatplane Tours, eco challenge for adults
Co-ordination of group or individual bookings and facility management included staff and dining room management.
Monitored and organized basic foods and other supplies necessary for daily operations.
Catered to needs of family groups, students, business groups, weddings, cooperate retreats and individual travelers.
www.wcwl.com
Supervisor Sea Water Farms, Eritrea, East Africa 01/01-04/02
Seaphire International Phoenix, Arizona
Responsible for logistics of operating a wildlife research station on a seawater farm
Responsible for the production of those animals into the commercial production system
Responsible for the care and pathological and other characteristics
Supervised, selected and trained 14 Eritrean nationals.
Made orders, purchases within given budget 25000 US Dollars.
Translated between English and Spanish co-workers, greeted and guided visitors.
Maitre D Bella Italia, Lunen, Germany*** 10/00-12/00
Catered to over 100 international guests nightly in one of the top ten restaurants.
Responsible for handling all financial transactions of customers (> $5000 US/night).
Organized food and supply necessities through delivery services.
Manager Cariblue Caribbean Resort, Costa Rica**** 02/00-08/00
Managed hotel/Resort with different Units for up to 125 Guests
Managed restaurant, covered and supervised staff for all hotel areas
Souvenir Shop, tourist information, dining room, kitchen, housekeeping and landscaping.
Organized Guest Entertainment, Guest activities, Horsback rides, Cano Rainforest Trips etc.
Organized shopping tours for guest and all special requests
Administrative duties: cash desk, payroll, guest relations, guest reception, reservations, promotional duties
Marketing, co-operation with international tour operator
www.cariblue.com
Manager Laguna de Lagarto Lodge, Costa Rica***** 10/97-01/00
Managed isolated luxury resort and farm, ensured high standard of excellency.
Duties: guest relations, activities and entertainment, organizing guest transfers.
Organized all food supplies, equipment, repairs, maintenance of grounds, purchasing, contracts for hotel and restaurant.
Supervised all activities in hotel and restaurant, ensuring all needs were catered to.
Trained local kitchen staff and restaurant staff to work past international standards.
Guided daily European Guest trough the Rainforest and on River tours
Supervision of a Butterfly garden
www.adventure-costarica.com/laguna-del-lagarto
Manager La Cascada Verde Hostel, Costa Rica*** 03/97-08/97
Prepared and served organic meals for guests in vegetarian restaurant.
Coordinated horseback and lead, walking and whale watching tours.
Donated to Porfelis to assist in rehabilitation of endangered wildcats.
EDUCATION & TRAINING
Business and Management Diploma Minister Fachschule, Germany 02/96-07/96
Human Behaviour, Communication, Sale Techniques & Speeches, Business Theory, Marketing
High School Germany 15 POS, Germany 09/72-07/82
German College Degree Rudolf Scheffel College 09/80-07/82
Skilled Construction Diploma Apartment Building Society, Germany 09/82-07/84
German Drivers License Myers Driving School, Germany 09/90-11/90
International Drivers License Black Forest County Office, Germany 10/96
BC Drivers License North Vancouver/Canada 05/02
First Aid/CPR Certificate Red Cross 10/04
Advanced Open Water Diver Big Blue Diving Centre, Thailand 01/96
Wilderness First Aid Vancouver/Canada 05/04
Ocean rescue training Playa del Carmen, Mexico 03/04
References available on request
From 1987 to 1997 I worked in several Businesses in Germany as a Manager in Sales, Distribution and Hospitality.
Various contacts in Germany.
From October 1997 to July 2000 I worked as a volunteer in permanent part/time for a conservation and research project in Costa Rica for the U.S. Fish and Wildlife Services. (Proyecto Lapa Verde, Boca Tapada)
I am a professional Birdwatcher I Complete specific ornithological bird lists to several Resorts.