MARISA FORDCardiff. U.K. Tel: 0044 7791796573 marisaford@hotmail.com
PROFILE
A self motivated and well travelled business training consultant. As well as a Cognitive Behavioural psychotherapist, Post graduate, with excellent communication skills. Has worked internationally in the; U.K., Caribbean, and Europe as well as recently in Manila. Is able to prioritize and generate results within time and budgetary expectations. Has a superior skill in creating a dynamic interactive classroom environment.
CREATIVE SKILLS
Created and implemented solution focused management training courses, designed for individual company needs.
Presenting interactive means tested measurable training courses, for all levels of staff.
Leaving trained staff with a tool kit of problem solving equipment they can adapt and use successfully in many different scenarios.
BUSINESS SKILLS
Experience of working to tight deadlines
Outstanding customer service skills
Negotiating and motivational interviewing
Have over ten years experience in marketing and promotions
Corporate sales
Worked at both supervisory and managerial level
Recruitment of up to 500 staff / debriefing 500 staff
INTERPERSONAL SKILLS
Resourceful in challenging situations
Outgoing and able to quickly establish a rapport with others
The ability to empathise with individuals in a group situation / understanding cultural differences
Active listening and responding skills to aid group facilitation
TRAINING CORPORATE HOSPITALITY RELATED SKILLS
Conducted training seminars and workshops about; behaviour and discipline management as well as absenteeism.
Creating and implementing training courses, to meet individual company needs; such as solution focused management, listening and responding skills, self esteem building, team building, procrastination, and bounce back resilience.
I have trained catering staff in etiquette of meeting and greeting royalty.
Events co-ordination largely responsible for: organising events, recruiting staff to sourcing venues, catering, security etc.
EDUCATION
2000 – 2005 University of Wales College Newport Newport - UK Post Graduate Diploma in Cognitive Behavioural Therapy
Although I completed and passed every teaching element at Masters Level, I have decided to defer my Masters dissertation for a further year as I am creating a paper about cognitive therapy as a training tool.
2002 – 2003 Islwyn Media Centre, I.L.M. Training Diploma Cardiff - UK
(Institute of leadership and management)
1995 – 1997 Coleg Glan Hafren British Sign Language Level 1 / 2 Cardiff -UK
EMPLOYMENT
Free Lance Training Consultant Jan 05 – to date
Working collaboratively with companies such as supermarkets; (Tesco) Hairdressers, (Sak’s Hair and Beauty), diverse corporate businesses, different Hotel chains, rehabilitation organisations and Colleges.
Lead Therapist Dec 03 – Jan 05
Alcohol Rehabilitation Centre. LLanharry Wales.
Interviewing and selecting staff. Group work (Facilitation). Training staff, as well as training outside agency staff. Setting and implementing, therapy programmes and care plans, for clients and staff.
Practitioner Jan 01 – Oct 05
Whilst running a private therapy practice in Cardiff, I also attended many business training courses and seminars.
Psychotherapist Feb 00 - Jun 02
Rehabilitation centre for mothers and their children
Initial assessments. Assessing and implementing individual care plans. Creating staff planners.
Personal Details
Date of birth: 02-12-1968 Nationality: British
References available on Request.
